Privacy Policy

Personal Information

When you create an account or contact us, we may collect:

• Email address
• Name (first and last)
• Age verification information
• Contact preferences
• Communication history with customer support

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and general location information
• Browser type and version
• Device information (type, operating system)
• Pages visited and time spent on site
• Session duration and interaction patterns
• Referring website information
• User preferences and settings

We use your information for:

• Account creation and management
• Age verification and compliance with legal requirements
• Providing and improving our gaming services
• Customer support and communication
• Security monitoring and fraud prevention
• Website analytics and performance improvement
• Personalizing your gaming experience
• Compliance with laws and regulations
• Marketing communications (with your consent)

Legal Basis for Processing

We process your personal information based on legitimate interests, contractual necessity, legal obligations, and your consent where required by applicable privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act).

Our Sharing Policy

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• With trusted service providers who assist in our operations
• To comply with legal obligations or court orders
• To protect our rights, safety, or property
• In emergency situations to protect personal safety

Service Providers

We work with carefully selected service providers for payment processing, analytics, customer support, and technical infrastructure. These providers are contractually bound to protect your information and use it only for the specific services they provide to us.

Security Measures

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Restricted access to personal information
• Regular security monitoring and auditing
• Staff training on data protection practices
• Secure backup and disaster recovery procedures

Protection of Minors

We do not knowingly collect personal information from individuals under the age of 18 (or 19 in applicable provinces). If we become aware that we have collected information from a minor, we will promptly delete such information. Our age verification systems are designed to prevent underage access to our services.

Under Canadian privacy law, you have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information
• Right to Restriction: Request limits on how we process your information
• Right to Object: Object to certain types of processing
• Right to Portability: Request transfer of your data to another service
• Right to Withdraw Consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us at help@minglequest.com. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookie Policy.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for advertising and marketing (with consent)

We retain your personal information only as long as necessary for the purposes outlined in this policy, to comply with legal obligations, or to resolve disputes. Specific retention periods include:

• Account information: Until account deletion or 3 years of inactivity
• Customer support records: 2 years from last contact
• Analytics data: 26 months (Google Analytics default)
• Age verification records: As required by law
• Financial transaction records: 7 years (tax compliance)

Gaming Law Compliance

As a social gaming platform, we may be required to collect and retain certain information to comply with gaming regulations, including:

• Age verification documentation
• Gaming activity and session logs
• Virtual currency transaction history
• Responsible gaming limit settings
• Self-exclusion requests and status

If you have questions about this privacy policy or how we handle your personal information, please contact us:

If you believe we have not adequately addressed your privacy concerns, you may file a complaint with the Office of the Privacy Commissioner of Canada.

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify you by email (if you have provided one) or by posting a notice on our website. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.